Customer Testimonials

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DealerRater Apr 28, 2021

Jim Russell made sure that we had the car that we both wanted, answered every question we. As and as always made us feel like family.

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DealerRater Mar 14, 2021

I have used the service department for my Cruze I traded. Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work with in that area. I’m very happy I chose Russell Chevrolet for the purchase of my new Chevrolet Trax.

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DealerRater Feb 4, 2021

Amazing service. Low pressure and extremely helpful. Brett and his team are great to work with. Solid follow up without the pressure. This is probably the 10th vehicle our family has bought from them at least!

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DealerRater Dec 20, 2020

This is our 3rd car that we have ordered and purchased through Russell Chevrolet. They have always gone over and above to keep us informed until delivery. They are not convenient to where we live and we wouldn't go anywhere else. I would highly recommend them and their service department. Great job guys!!!

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DealerRater Dec 17, 2020

JOHN AND THE WHOLE STAFF THERE ARE GREAT AND EVEN SERVIVE AFTER THE SALE I HIGHLY RECOMMEND THOSE GUYS SALES AND SERVICE. THEY WILL TAKE CARE OF ALL YOUR NEEDS

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DealerRater Nov 21, 2020

Gary Nutt was very professional in helping us getting us in and out in a short amount of time with a new car as we live two and a half hours from the Dealership. Got the car we wanted and the trade in price on our car that I was asking for. Merlyn L. Cherokee Village

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DealerRater Aug 22, 2020

Jim Russell delivered excellent service to me when I purchased my 2020 Chevrolet Equinox. Professional. Kind. Courteous! Would absolutely buy from him/this dealership again!

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DealerRater May 22, 2020

Great dealership! We have purchased 3 vehicles from them. Mike S. Is a great salesman to work with. I highly recommend Russell Chevorlet to anyone buying a vehicle

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DealerRater Nov 27, 2016

We have bought 3 new cars from Russell and they have the best service,! We always feel at ease and never pressured. I always recommend Russell to everyone. Jay was courteous, knowlegable and a pleasure to work with? ,

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DealerRater Nov 1, 2016

Had a recall done. I was dreading it but Russell Chevrolet made a awesome experience. I would definitely recommend this Russell Chevrolet it was definitely a good experience

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DealerRater Oct 17, 2016

I went in originally to get my oil changed and look at used vehicles. I was there early, so I was able to walk the Russell lot as well as a couple others and had about 5 trucks I wanted to look at. When returning to the dealership, I noticed a truck with a "special clearance" designation. I walked in the lobby and ran into Randy Gilbreth, who sold me the truck I was currently in. We had some small chat and I told him what I was up to. He said he would help me with whichever area ...

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DealerRater Oct 17, 2016

I have been a repeat customer since 1980. Mostly new and some used vehicles. The Salesmen are exceptional, especially Randy Gilbreath. The deals can not be beat. Service after the sale is as it should be. The entire team at Russell in the Sales area as will as the Service area recognize you and make you feel like you matter. They always call me by my name any time I set foot on the property at Russell. They make me loyal enough to the point that I would never consider buying from anywhere else. It's kind of like they are ...

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DealerRater Oct 3, 2016

John and the service team, informative, attentive and out in an organized timely manner. I thought about trading my Malibu a year ago, but did not care for your salesman. It's the wife's care and I did not have it with me (killing a lunch break). So I asked him to look up the model of her Malibu when he ask me the specific model. He thought I was the biggest idiot when I didn't know and really got sideways. Your sales manager came out of his office and wanted to know if there was a problem. ...

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DealerRater Oct 2, 2016

I think I got a great deal and we are very happy with the vehicle. Salesman was knowledgeable and was extremely polite. He fought for us and brought us a great deal.

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DealerRater Sep 21, 2016

The service was fast, done well. The service specialist John was very friendly, and extremly helpful. The waiting room was clean with excellent tv reception.

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DealerRater Sep 12, 2016

As soon as I arrived at the service station, Mike the service rep was at my car asking questions and moving me through the process of getting my rental car and getting back to my day as courteous and fast as possible. He called me a few hrs later to tell me my car was finished and ready to pick up at which time he showed the same quality care as when I dropped the car off

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DealerRater Sep 12, 2016

Great customer service on all areas. Service department is a large reason for my 3rd Tohoe purchase from Russell. Randy, my salesman is the other.

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DealerRater Sep 12, 2016

Everyone was helpful and friendly, the best experience I have ever had buying a car! Not only was the service great but the process was easy and stress free. Fast and Easy!

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DealerRater Sep 12, 2016

Bought a Tahoe, turned around and saw a camaro ss fifty and bought it the same day! Went back the next weekend to get a tire and rim changed and bought a silverado HD 2500! Salesman JOHN GREEN was great to work with. No stress just a lot of fun good times and lots of laughing. Of course his sales team was great as well. I have to say this was one of the greatest buying experiences i've ever had in arkansas. John you owe me a steak dinner too!

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DealerRater Sep 2, 2016

Very friendly, informative and works hard to help the customer. Answered all the questions and did everything possible to make it as non stressful as possible.

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DealerRater Aug 23, 2016

Sales staff very helpful ,friendly and low pressure. Salesman worked hard to find exactly what I wanted. I am very satisfied with the whole experience and my new truck.

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DealerRater Aug 21, 2016

I was in the market for a new truck and Michael Parks at Russell Chevrolet got me the best deal I could find anywhere. He took care of business and it was truly important to him to know that I was satisfied with the deal I got and that I was happy with my choice. As a salesman and past service manager at a fortune 500 company, I know customer service when I see it. My next vehicle will come from Russell Chevrolet and Michael Parks. Regards, Patrick O'Connor Branch Manager Superior Trailer Sales company North Little Rock Arkansas

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DealerRater Aug 19, 2016

I just had an oil change and Chris was fantastic, as always!!! Great people and so good to work with. They truly take care of my service needs, every time.

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DealerRater Aug 5, 2016

BJ was very responsive and provided quick, efficient service. In addition to my normal warranty service, BJ addressed a paint stain issue for me with super results.

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DealerRater Jul 27, 2016

Randy was very professional but down home friendly. Very knowledgable and not high pressure or pushy in any way. Made the whole buying experience quick and easy. Great price, great product, and great reputation. Would highly recommend.

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DealerRater Jul 21, 2016

I was greeted at the door with a smile. Everyone was very helpful from the start to the end of the sale. I give Russell Chevrolet 4 thumbs up for superb service. Thanks!!

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DealerRater Jul 7, 2016

This is the second car purchased from Russell Chevrolet I think this is becoming a habit. Ben Hamilton our salesman accommodated every request without question or hesitation.

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DealerRater Jun 12, 2016

We have bought several cars from Randy , we never feel pressured and he's always worked to get a fair price from our trade in and best price for a new one. Highly recommended

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DealerRater May 28, 2016

Ben Hamilton is a very social salesman. I felt like he was treating us fairly and it was a very good experience. We had just left Gwatney in Jacksonville because of their ads in the paper and when we got there they had nothing to match the ads plus I felt like they were trying to pressure our purchase. At Russel I was comfortable with sale and felt like Ben and the manager were doing what the could to make sure we went away happy with our purchase.

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DealerRater May 8, 2016

James and John did everything to make sure I was happy with the car. James gave us an in depth tour of all the features and was very helpful.

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DealerRater Apr 27, 2016

They got my car right in and had it done quick. The service guys were very friendly and helpful. Will bring my car back to this dealership.

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DealerRater Apr 25, 2016

Our salesman seemed to know just what we wanted and needed. We are very pleased with our Equinox. He took the time to make sure that we were introduced to all the features. We will definitely recommend doing business with Russell.

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DealerRater Apr 23, 2016

No issues with this transaction. This is the 5th new car I have purchased from Russell Chevrolet and would never go anywhere else. Thanks to all the men and women at Russell Chevrolet.

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DealerRater Apr 21, 2016

Russell Chevrolet's service during and after the sale is second to none. Everyone there is extremely kind and knowledgeable . I would recommend Russell Chevrolet to anyone and everyone.

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DealerRater Apr 13, 2016

I went in without an appointment, not intending to leave my car, Chris was very courteous and attentive, worked me into their schedule and provided me with a courtesy car. Very professional service dept.

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DealerRater Mar 30, 2016

We had a exceptional experience in purchasing our 2015 Impala Hats off to sale manager and the credit manger .Thanks again working with us. Carroll Hull

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DealerRater Mar 30, 2016

Called about my first service on my camero. Told to bring it and they would work me in. Took it in and was out in 45 minutes, oil and filter changed and tires rotated. Service Dept. acted like I was an old friend and they were glad that I came in. Wow.

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DealerRater Mar 24, 2016

We had an exceptional experience in purchasing our 2015 Tahoe. From our salesman to the credit manager, everyone was great! They made the process seamless.

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DealerRater Mar 23, 2016

As always, I received fast and courteous service. I was in and out so fast, I barely had time to sign on to my laptop before I was being called on the intercom. I was surprised at how quickly the work was done.

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DealerRater Mar 17, 2016

Convenient, Fast, Friendly, and Thorough service. Every time I go to Russell Chevrolet Service for an oil change they get me in and out in a Jiffy!

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DealerRater Mar 16, 2016

The salesman John was real easy to work with and that made it a pleasant Experience. We will come back when we are ready to buy another one!

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DealerRater Mar 16, 2016

I wasn't sure if they would have time to service my Equinox, but they did and it was fast and done very well. I always have a good experience.

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DealerRater Mar 15, 2016

WORK COMPLETED FAST AND CORRECT., IN FOR OIL CHANGE. SERVICE ADVISOR WAS VERY HELPFUL AND HANDLED THE SERVICE FAST. WOULD RECOMMEND RUSSELL CHEVROLET CO TO EVERYONE.

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DealerRater Mar 15, 2016

Great experience. I've had many cars over the years but this was the most pleasant I've had. Everyone was so friendly and helpful.

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DealerRater Mar 3, 2016

We were interested in just looking but the sales manager and Mike, our salesman, gave us an offer we could not refuse. We will continue doing business with Russell Chevolet. We maybe lifers!

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DealerRater Mar 3, 2016

I went in to look. I had in mind what I wanted. I had a price from another dealership , they beat it!!! Love the staff at Russell! I'm loving my corvette !

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DealerRater Mar 1, 2016

Danny was very professional and was not pushy He explained the features of the 2013 Chevy Tahoe He answered all our questions. We are pleased with our purchase

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DealerRater Feb 27, 2016

Everyone was ready for me the waiting area was clean it only took 25 minutes to take care of my recall issue I appreciate the call telling me about the recall and the timely appointment

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DealerRater Feb 17, 2016

The service department is top notch. They took care of my concerns! The work was complete and on time as promised. The service department was informational and was very kind.

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DealerRater Feb 16, 2016

I have bought several vehicles in the past, and this purchase was hands down the best. I am truly happy with the service that the salesman extended to me!! I asked James to make the paperwork process go as fast as possible, and I bet that I wasn't in there for 30 minutes. Awesome work!

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DealerRater Feb 15, 2016

Worked a preliminary deal over the phone and email with a salesman. This buying experience went faster than any of my previous ones. The salesman and other staff were polite and very accommodating. The truck was already washed and fueled up when I showed up, so there was no waiting on the detailers to get it ready. The smoothness of the transaction was refreshing.

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DealerRater Feb 13, 2016

So far, so good of a place for my "Sparkie!" Love the dealership, love the service department! No better place than Russell Chevrolet! Thanks, even to the young lady who called me to set up my appointment.

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DealerRater Feb 13, 2016

I want to buy my car at a dealership that will preserve its resale value as much as possible. The do-it-yourself days are over. Honesty, integrity counts, you need to select a dealership that you can trust. I have that in Russell Chevrolet.

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DealerRater Feb 2, 2016

First off, I'd like to thank the sales manager, finance manager & my sales representative (James Riley) for giving me such a great experience! The is the second time purchasing a car, but I keep telling everyone that it was my first REAL purchase! Everyone was amazing! I test drove the car I wanted, but James was able to get me approved for something even newer! The fellas made this the best car experience for me! It's only been a few days & ive give all of James cards away to everyone who's complimented my 2016 Chev. Cruze!! ??????

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DealerRater Feb 2, 2016

Excellent service.....they went above & beyond! Ready to purchase my 3rd vehicle from Russell & everyone has been more than helpful in this process! I LOVE RUSSELL!!!

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DealerRater Feb 1, 2016

My sales person went out of his way to get me exactly what I wanted! Our last 5 vehicles have come from Russell; we have always been well taken care of.

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DealerRater Jan 17, 2016

Although I was disappointed to see my Sonic had an oil leak at 34500 miles, the service department did a great job with the warranty work. Not only did they fix the oil leak, they spotted a coolant leak and repaired it also. The job was done quickly (dropped off on Monday and picked up on Tuesday) and professionally. Chris Couch did a great job explaining the issues to me and making me still love my Inferno Orange Sonic!

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DealerRater Dec 12, 2015

We ONLY buy our vehicles from Russell Chevrolet. Everyone of trucks and suv's have come there. We are always taken care of, no matter what we need. Ben and Jimmy were helping me on this trip. Very knowledgeable guys! Oh ya, Hustle to Russell!!!!

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DealerRater Dec 2, 2015

This is our third car Purchase from Russell and we will continue to buy from here because of the knowledgeable and friendly sales staff. Definitely a no hassle, easy purchase. Our salesman Jon Green made this our easiest car purchase to date and we will definitely recommend him to our family and friends.

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DealerRater Nov 24, 2015

Other shops were unable to identify the problem over the course of several days. Russell identified the problem in minutes and fixed it. Well done.

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DealerRater Nov 10, 2015

Randy was very knowledgeable and helpful. I feel that he went above and beyond not only before the purchase but after the purchase as well. Not only did we get superior service from him but everyone on the new car side. He made the whole purchase very smooth and easy.

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DealerRater Nov 5, 2015

I receive excellent service every time!!! They have a very friendly staff and excellent customer service. I am a Chevy owner and plan to stick with them unless I'm showed different. I recommend you get a chevy, you will be well pleased.

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DealerRater Oct 16, 2015

I will give you the bottom line up front (Military Thing): If you are not buying from Russell, you are buying from the wrong place. I got a great deal on the vehicle I wanted with no high pressure sales and the service department is outstanding. They listen to you and are very nice to deal with each time. John Wolfe, Bobby V and Mike in the service department are all down to earth guys that really treat you like a valued customer. Tired of spending hours in a dealership to reach a deal under high pressure sales tactics only ...

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DealerRater Oct 9, 2015

My time at Russell Chevrolet has always been quick and quality service the technicians and representatives are always on top of things I have not had one complaint since I purchased my car I would recommend these guys to anyone thank u Russell Chevrolet

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DealerRater Sep 17, 2015

Randy at Russell Chevrolet has been an excellent salesman to work with. When he didn't have what I wanted on the lot, he looked until he came up with the exact vehicle that I wanted with all the extras and got it there on his lot within a day or two. We have also been impressed with the rest of the employees there. This is our second vehicle from Russell and if we need another, we will go back again.

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DealerRater Sep 9, 2015

Very grateful for Russell Chevrolet's responsiveness to my automotive needs. Very grateful for Tyler Blue and his willingness to connect me to the proper services and service personnel that i need.

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DealerRater Aug 10, 2015

I've been a customer of Russell Chevrolet since the 70s and buy all our vehicles there - one big reason is that the SERVICE is great. They go out of their way to accommodate me when I have a vehicle that needs service; bringing me home and sometimes even offering a substitute vehicle for me to use while mine is being repaired. The Service Department is fantastic - the gentlemen there care about you as well as your vehicle. Always buy our vehicles there.

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DealerRater Aug 10, 2015

I took my new Tahoe to the dealership for my first oil change. My daughter and I were greeted with kindness and my truck was taken back to be serviced immediately. We had about a thirty minute wait in the comfortable lounge and were then sent on our way. I am hopeful that all of my future service appointments will be this effortless!

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