Customer Testimonials
Excellent customer service at a reasonable rate.
Quick, friendly and a great price
Kept us up to date on the status of the repair and was completed when promised
Very quick, efficient and friendly!
Service only. 5 stars for that. Easy and timely for oil changes/inspections. Usually done within 50 Mins. Waiting is bare, however. 4 stars because even pre covid showroom is small and also bare
Excellent
I had the most friendly worker ever. He smiled a lot, lmk where i could wait, truly the nicest man ever. Oil change was quick
Excellent!! Mike was very helpful and took care of my vehicle in a timely manner
We had to work through some issues in terms of timing and coverage and everyone was reasonable and accommodating. I will definitely return and continue to utilize Russell Chevrolet.
My out-of-state purchase was simple and smooth. All negotiations were made and the deal was finalized over the phone prior to my 3 hour drive to the dealership, so there were no surprises once I arrived.
Fast, professional service
Great customer service!
Fast service
The experience with the service department was excellent. Would definitely take my vehicle back for service.
the service guys are great
Bought new truck fastest place i ever bought a truck from best people to deal with mike singleton was best sales person ever he dont tell you anything he can't fix thanks mike
service was probable the fastest ive ever had anywhere (oil-tires) , 30 min. tops. i was totally impressed and even told the service manager i was dealing with i was impressed.
Steve Woods and Chris Ray were excellent to deal with.
The staff is friendly and focused. My vehicle was serviced quickly and thr waiting area was pleasant.
I love my car. What a good experience buying from Russell Chevrolet.
In and out quickly
In and out quickly
Gary is a Amazing salesman
Being turned away from our local dealership on a warranty service was once again a blessing in disguise. Our family have bought 5+ vehicles from Russell’s and this encounter guarantees we continue to purchase from Russell. A little inconvenient for service to be done as we are more than 50 miles away BUT as always kind, courteous, and speedy service! Thank you!
they was great and fast with the service i got
Man My car was on its last leg !! LITERALLY!! I called over to Russell Chevrolet and talk to Big Cash Nash and All I can say is I was very impressed with the service and patience him and Mr Keith Booth had for me .. If your ain’t credit ain’t right but need a car by tonight they the guy for you .. 💪🏾💪🏾💪🏾
It was great. They exceeded my expectations.
delivered faster than expected. they had to order parts ,but got them the same day and got it back to us the same day! we were amazed! thanks to Russells!
Great experience all around! Wonderful people that did a great job! Thank you so much!
Great!
Went in for service, they provided the service and repairs in a reasonable amount of time, I very happy, thank you.
you have a great service team
The collision center did a fantastic job on my Honda Accord even took the time to wash and wax the vehicle fantastic service Thank you!
Great service!
Great service department
They did a great job and it didn't take all day
Mike in service did a great job keeping us informed and getting the work done in a timely fashion
Mr. Couch in service had me in and out in the matter of mins. Spark is running like a champ! Thanks guys!
Wonderful as always. Worked me in for my first oil change and checkup, Out in less than 1 hour.
Whet to dealership service department with the dreaded Chevy Shudder and so far its fixed no shudder no rough shifts just great driving experiance
I haven't bought a car from them yet but they probably have the most reliable team in the area when dealing with insurance quotes and recall notices. I had a Saturn that had three recalls and Russell always had it done within 3 days (including getting the part) I cant guarantee every experience to be like that but that's been my experience
Good job by all!
Great Service nice and quick not long wait
My 10 month old Tahoe needed a second oil change and I decided to switch my service from Gwatney for numerous reasons. Russell Chevrolet did a great job and was a pleasure to deal with them.
Awesome service that was quick and friendly.
Everything went good, everyone was nice; especially Jim Russell & Eric McCleary, who I had the most interaction with. It was not their fault there were no "loaners" and it would take my vehicle being there 24 hours or more before it could be repaired. The repair would be rather extensive, so I just bought a new vehicle & purchased a 10 year warranty on it. This is my 2nd purchase at Russell Chevrolet and I live approximately 100 miles away, I have had good experiences each time and would go back there in the future. Also, I would recommend Russell ...
EVERYTHING WENT WELL - COURTEOUS SERVICE ADVISOR
I was very appreciative for the curtesy car. I had a new transmission put in my truck and they had a vehicle in front of me but it was done in a timely manner.
The service team you have are 2nd to none. Chris and the guys go above and beyond to ensure my satisfaction
Was on long road trip and had very little time to get service and the service manager was so accommodating and got me serviced and on the road in less than hour!!! Great job!
Usually fast & friendly service. Would love to see more diversity in their service department.
Awesome job
Very friendly. Got us in and out quick so we could continue our trip
Jim Russell was patient during my decision making process. Followed CDC regulations while showing vehicles.
Service was great and didn’t take too long. I had my oil changed and tires rotated. When I left the dealership I noticed my car was veering to the left pretty badly when driving. I contacted the service center and they had me to bring it back the next day. They rotated the tires back and notified me that I needed new tires. They were able to get the tires on the same day. My car rides much better now.
They are very professional and they do a great job.And you don't have to wait long
Great experience purchasing my new 2021 Corvette from Russell Chevrolet. Was treated exceptionally well by everyone I came into contact with. My salesperson, Jim Russell was extremely helpful in every aspect of my purchase by keeping me informed and up to date with the entire process. I would most definitely refer anyone that is looking for a new Chevy to first contact both Russell Chevrolet and Jim Russell to purchase their vehicles. Great people to deal with!
It was a pleasure on my part to be able to work with such an outstanding dealership as Russell Chevrolet and my salesperson Jim Russell, Jim kept me up to date on the whole process of getting my second car from this dealer and would definitely recommend anyone looking to purchase a new Chevrolet to contact Jim and the great people at Russell Chevrolet!
Chris Ray has always given excellent customer service and worked hard to make sure any problems I have are resolved. So thankful for the great staff at Russell Chevrolet Service Dept.
Every interaction with the service dept has alway been fantastic
service dept professional and helpfull, parts dept very good at getting correct parts quickly.
Oil change and wipers
I had such a pleasure when buying my new car. My salesman, Jim Russell, was friendly, warm and welcoming. He answered all my questions and concerns. The whole staff was friendly and courteous.
Perfect service and communication. Highly recommend using them
Jim Russell made sure that we had the car that we both wanted, answered every question we. As and as always made us feel like family.
Chris in the service department that checked me did a excellent job of communicating to me every phase of the job from start to finish. I greatly appreciated that and it also let me know my car was in great hands. Thanks Chris excellent job!!
They helped put me in the right truck.
Had an all around great experience. Everyone I dealt with was friendly and knowledgeable about the questions I asked.
Excellent service! I'm definitely pointing anyone I know (who's in need of a vehicle) in your direction.
Customer service is awesome in the service department. They were able to accommodate my needs and overall very nice people to work with. Will be doing business with them again.
Chris Collins made this experience exceptional! I was traveling from Nashville Tennessee and got a nail in my tire. Chris made sure I was in and out and perfectly satisfied. I couldn’t believe what Great customer service I received.
Although I wasn't able to purchase anything from the dealership, I must say Jose' is an excellent salesman. I will be returning to him once I finish getting my credit issues resolved.
Russell’s was very professional and ensured I received the highest quality. Prior to this visit I had never visited but I’m ready todo business with them for a lifetime now. Highly recommend
Easy, friendly, efficient.
Chris and the finance manager were very professional. They were prompt at getting back to me. They were not pushy and made the entire process more enjoyable.
Excellent service
Excellent customer service!!! Very quick and very nice experience. U pull up, even tho they werent open yet the gentleman helped me out and got me in and out quickly. The process are very reasonable as well!!! I will continue to come back! Thanks guys!!!!
Service is great, all the guys up there are very knowledgeable and helpful. Especially Chris, he’s the man!!
My experience: From the time I dropped my truck off until the time I picked it back up everything went great. I would like to thank Steven, Rusty and Kay in the collision center for all they did. They are Wonderful people to do business with!
Always take great care of my vehicles.
Was there for a 4pm oil change appointment & as always not too much of a wait. The guys are always awesome!
A very good effort by all concerned. Randy did a great job.
Fast, efficient and friendly. Mike was extremely helpful getting us a loaner over the weekend.
We were really happy with the way they worked with us. Very nice people too
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